Order Records
Invoice, model, batch information, panel schedule, controller model and approved specifications.
Project Support
Warranty & Remote Support
Support begins with traceable project records, verified product configuration and clear installation evidence.
Keep These Project Records
Installation Records
Installer details, pre-installation photos, wiring records and completed installation photos.
Issue Evidence
Clear photos, short videos, affected-panel IDs, controller indicators and a description of when the issue occurs.
Remote Support Process
Identify the Project
Provide order and panel references.
Document the Condition
Send photos, video and installation/electrical context.
Technical Review
GlaziVue coordinates the available supplier guidance and requests missing evidence.
Resolution Route
Next steps depend on verified cause, supplier terms and the responsibilities of the relevant local trades.
Warranty Statement
Warranty coverage, duration, exclusions and remedies are confirmed in the applicable written quotation or order documents. No fixed public warranty term is stated on this page until the formal supplier warranty has been reviewed and adopted by GlaziVue.
Installation workmanship, field measurements, local electrical work, site conditions and unauthorized modifications may fall outside product-supply responsibility.