Last updated: September 20, 2026
This Shipping & Sample Policy explains how GlaziVue handles sample requests, shipping arrangements, delivery estimates, and project orders. Specific terms provided in a written quotation, invoice, order confirmation, or project agreement will take priority over this general policy.
Sample Requests
GlaziVue may provide samples of PDLC smart film, switchable-glass materials, or related products to help customers evaluate appearance, switching performance, compatibility, and suitability for a proposed application.
Sample availability, dimensions, configuration, packaging, and included accessories may vary. Submission of a sample request does not guarantee approval or availability.
Sample Purpose and Limitations
Samples are intended for preliminary evaluation only. Sample performance may differ from a completed installation because of differences in glass type, dimensions, electrical configuration, installation quality, lighting conditions, viewing angle, and surrounding environment.
Customers should not use a sample as the sole basis for final engineering, electrical, architectural, safety, or purchasing decisions. Final product specifications must be confirmed in writing before placing an order.
Sample Charges
Samples may be free, paid, or subject to shipping and handling charges, depending on the product, quantity, destination, and project requirements.
Any sample price, shipping charge, deposit, or possible credit toward a future order will be confirmed in writing before shipment. Unless specifically stated in writing, sample expenses are not automatically refundable or creditable toward a future purchase.
Shipping Quotes
Shipping costs are calculated based on the delivery address, package dimensions, weight, shipment method, carrier availability, customs requirements, and any special handling needs.
Any shipping estimate displayed on the website or discussed before a formal quotation is preliminary. Final shipping charges and applicable terms will be stated in the written quotation, invoice, or order confirmation.
Delivery Estimates
Processing, production, and delivery times are estimates unless GlaziVue expressly confirms a binding schedule in writing.
Delivery may be affected by product availability, customization, production schedules, carrier delays, customs clearance, weather, public holidays, destination restrictions, or other circumstances outside our reasonable control.
Customers should not schedule installers, contractors, or project deadlines until the shipment and expected delivery timing have been confirmed.
Customs, Duties, and Taxes
International shipments may be subject to import duties, customs fees, brokerage charges, taxes, inspections, or other destination-country requirements.
Unless otherwise confirmed in writing, the customer is responsible for understanding and paying charges imposed by customs authorities, carriers, or local agencies. GlaziVue cannot guarantee customs-clearance times.
Delivery Information
Customers are responsible for providing a complete and accurate recipient name, delivery address, postal code, telephone number, email address, and any information required by the carrier or customs authority.
Additional costs or delays resulting from incorrect, incomplete, or changed delivery information may be charged to the customer.
Inspection on Delivery
Customers should inspect the shipment promptly upon delivery. Before accepting a visibly damaged package, photograph the exterior packaging, shipping label, and affected areas whenever possible.
If products appear damaged, incomplete, or incorrect, contact GlaziVue promptly at projects@glazivue.com and provide:
• The quotation, invoice, or order reference
• Photographs of the exterior packaging
• Photographs or video of the product and damage
• A description of the issue
• The delivery date and carrier information
Customers should retain all original packaging and damaged materials while a carrier claim or product review is in progress.
Lost or Damaged Shipments
GlaziVue will assist with reasonable documentation for a carrier investigation when appropriate. Resolution may depend on the carrier’s procedures, shipping terms, insurance coverage, evidence provided, and the terms stated in the applicable quotation or order confirmation.
A report of loss or damage does not automatically guarantee a refund, replacement, or credit.
Cancellations and Returns
Cancellation, return, replacement, and refund eligibility depend on the product type, production status, customization, condition of the goods, and the written terms of the applicable quotation or order.
Samples, custom-cut film, made-to-order products, configured electrical components, opened materials, and products produced to customer specifications may not be eligible for cancellation or return unless otherwise confirmed in writing.
Customers must obtain written authorization before returning any item. Unauthorized returns may be refused.
Custom and Project Orders
PDLC smart film and related project materials may be cut, configured, manufactured, or packaged according to customer-provided dimensions and specifications.
Customers are responsible for verifying measurements, quantities, product selection, voltage requirements, wiring details, drawings, and delivery information before approving an order.
Once production or customization begins, changes or cancellations may not be possible and may result in additional charges.
Priority of Written Order Terms
If this policy conflicts with a written quotation, invoice, order confirmation, shipping instruction, or project agreement issued for a specific transaction, the terms of that transaction will control.
Contact Us
For sample requests, shipping questions, or assistance with a delivery, contact:
Email: projects@glazivue.com
Website: https://glazivue.com